When you work in Performance Measurement, you start to see everything around you as a series of processes waiting to be improved. I recently moved house and went through...
- May 08, 2015
- Comments Off on Don’t forget the customer processes
- Lavery McGlynn
A teacher friend recently described a reporting process that she has to regularly go through for each child she works with. She was frustrated at the lack of communication...
- Apr 21, 2015
- Comments Off on Cycle Time – the key metric?
- Lavery McGlynn
Performance Measurement is about people as much as it is about interpreting data to inform decisions. You can have flawless, evidence based reports, but no one will read them...
- Mar 27, 2015
- Comments Off on How to get KPI buy-in
- Lavery McGlynn
Eyecademy specialises in the cleansing, management and analysis of your data as it journeys through your organisation. At each stage their services and support enable you to achieve increased...
- Mar 19, 2015
- Comments Off on Improve your Business with Catherine Lavery & Eyecademy
- Lavery McGlynn
There are two problems with choosing too many KPIs. Number one, you chose the KPIs. Number two, you have too many of them! Let me elaborate: Don’t start with...
- Feb 26, 2015
- Comments Off on Problems you’ll face choosing too many KPIs
- Lavery McGlynn
The first step to establishing better Performance Measures is realising that Performance Measurement is a process – not a one-off event. Successful Performance Measurement is a series of specific...
- Feb 20, 2015
- Comments Off on PuMP and the Performance Measurement Process
- Lavery McGlynn