Mark Twain wrote in his autobiography; “There are three kinds of lies: lies, damned lies, and statistics.” He gives credit to Benjamin Disraeli for the insight, so I’ll credit...

• Nov 20, 2017
• Comments Off on Lies, damn lies and…percentages
• Lavery McGlynn

Not all goals are easy to measure. In a world where customer satisfaction, employee engagement and customer loyalty are becoming increasingly important measures of business success how do you...

• May 04, 2017
• Comments Off on How to measure the success of less tangible goals
• Lavery McGlynn

I fundamentally disagree that we should be striving to hit our targets each month (or whatever frequency we measure at). Natural variability guarantees it’s purely a fluke if we...

• Nov 30, 2016
• Comments Off on Three Types of Useful Targets for KPIs
• Lavery McGlynn

Following on our recent theme of the importance of applying statistical methodologies to your Performance Measurement, here’s an article by PuMP founder Stacey Barr from back in 2012 that...

• Apr 21, 2016
• Comments Off on Why Statistical thinking is essential to choosing KPIs
• Lavery McGlynn

When I was writing my last blog post and thinking about Natural Variation, I remembered this article  written by PuMP founder Stacey Barr.  It focuses on the risks of...

• Apr 14, 2016
• Comments Off on Why traditional traffic light KPIs don’t help
• Lavery McGlynn

I can hear the groans already. I have rarely met anyone who is a fan of creating documentation, so this advice is not an easy sell! But I promise...

• Nov 16, 2015
• Comments Off on Documenting KPI Processes
• Lavery McGlynn

When a company is engaged in Performance Measurement, it’s important to look out for the common pitfalls and even try to fix issues before they become real problems. One...

• Jul 20, 2015
• Comments Off on Removing Duplicity & Improving Accuracy in KPIs
• cathlavery

In Performance Measurement there is always debate around whether your KPIs need to have both quantitative and qualitative measures. Perhaps the first question I should answer is – what’s...

• Jun 24, 2015
• Comments Off on Quantitative Versus Qualitative KPIs
• Lavery McGlynn

The problem with measuring performance, is that it’s not always easy to quantify how well you are performing for certain business measures. So how do you measure the unmeasurable?...

• May 28, 2015
• Comments Off on Measuring the Unmeasurable
• Lavery McGlynn

When you are getting started with Performance Measurement it’s tempting to seek out a readymade set of KPI to use.  I’ve written before about the dangers of choosing your...

• Apr 09, 2015
• Comments Off on A KPI ‘Starter Kit’ – If You Only Measure 6 Things
• cathlavery