Mark Twain wrote in his autobiography; “There are three kinds of lies: lies, damned lies, and statistics.” He gives credit to Benjamin Disraeli for the insight, so I’ll credit...

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Not all goals are easy to measure. In a world where customer satisfaction, employee engagement and customer loyalty are becoming increasingly important measures of business success how do you...

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I fundamentally disagree that we should be striving to hit our targets each month (or whatever frequency we measure at). Natural variability guarantees it’s purely a fluke if we...

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Following on our recent theme of the importance of applying statistical methodologies to your Performance Measurement, here’s an article by PuMP founder Stacey Barr from back in 2012 that...

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When I was writing my last blog post and thinking about Natural Variation, I remembered this article  written by PuMP founder Stacey Barr.  It focuses on the risks of...

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I can hear the groans already. I have rarely met anyone who is a fan of creating documentation, so this advice is not an easy sell! But I promise...

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When a company is engaged in Performance Measurement, it’s important to look out for the common pitfalls and even try to fix issues before they become real problems. One...

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In Performance Measurement there is always debate around whether your KPIs need to have both quantitative and qualitative measures. Perhaps the first question I should answer is – what’s...

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The problem with measuring performance, is that it’s not always easy to quantify how well you are performing for certain business measures. So how do you measure the unmeasurable?...

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When you are getting started with Performance Measurement it’s tempting to seek out a readymade set of KPI to use.  I’ve written before about the dangers of choosing your...

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