Strategy execution more often than not feels like work, rather than true execution. Sometimes it feels like rework, when we keep redesigning it. Other times it feels like guesswork, implementing without really knowing if it’s working. And then there are times when it’s just plain hard work to get anything to happen. What we want is smooth execution to take the place of the work.
When strategy execution is smooth, people find it far easier to get engaged in it, over and above their ‘real work’. And their engagement is fundamental to the strategy becoming reality.
Making strategy execution smooth means understanding a very basic premise, that the interplay of goals and measures is fundamentally important. And it’s importance doesn’t just matter at the end of our strategy cycle; it matters at the start, and at every step along the way.
If we don’t work the interplay of goals and measures right, we end up making strategy all about work.
Strategy can be well thought through, well articulated, and ready for action. But every strategy is a collection of hypotheses. Without good measures, we can’t test those hypotheses and find out what really works and what doesn’t. So all our investment and activity is based on guesswork.
We can’t see results, so it’s not engaging.
Measures can seem very useful when they are clearly quantitative and you have the data to track them over time. But if each measure doesn’t have a crisp alignment to a specific goal, they’re a waste. Too often goals are written poorly, or they are too much about business-as-usual, so we end up constantly reworking the strategy because it’s just not moving us forward.
We can’t see meaningful progress, so it’s not engaging.
A set of vague and uninspiring goals, coupled with a set of lame measures, will mean one of two things will happen. Either everyone is too confused to have any clue what the strategy is about, so nothing improves. Or everyone is running around like headless chooks, trying to improve anything and everything. And both are just plain hard work.
We can’t see the end in sight, so it’s not engaging.
Good strategy means we see a clear vision of how the important things can be better, and stay inspired and focused. Good measures mean we can anchor that vision into sensory reality, and stay motivated by learning, progress and results.
That’s what strategy execution is about.
Which category is the most common one in your organisation, for the interplay between strategy and measures? Can you see the symptoms of this, in how people treat strategy execution?
Stacey Barr is a specialist in organisational performance measurement and creator of PuMP, the refreshingly practical, step-by-step performance measurement methodology designed to overcome people’s biggest struggles with KPIs and measures. Learn about the bad habits that cause these struggles, and how to stop them, by taking Stacey’s free online course “The 10 Secrets to KPI Success” at www.staceybarr.com/the10secretstokpisuccess.