When I was writing my last blog post and thinking about Natural Variation, I remembered this article  written by PuMP founder Stacey Barr.  It focuses on the risks of...

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When you started this year, did you make some new year’s resolutions? Did you look back over what you did in 2015 before you made your plans for 2016?...

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I can hear the groans already. I have rarely met anyone who is a fan of creating documentation, so this advice is not an easy sell! But I promise...

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The Cost of Performance Measurement                                Ask anyone how they are and they will most likely reply with the ‘b’ word. ‘Busy’ is the norm – and almost every organisation...

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To be a successful Process Improvement consultant, you have to wear many hats – and perhaps the one that most analytical minds struggle with is the ‘design and present’,...

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I’ve already looked at ‘How to Create a Focused KPI Report’ [link], and in this short series of posts I’ll be looking at some simple steps to take to...

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Mark Hocknell, PuMP Consultant, has worked in the area of performance measurement for about 10 years now. Prior to that, Mark’s 15 years in senior management gave him plenty...

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How to end your performance measurement struggles and reach your goals sooner and with less effort. “We have the same struggles with KPIs and measuring performance. Almost every organisation...

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When a company is engaged in Performance Measurement, it’s important to look out for the common pitfalls and even try to fix issues before they become real problems. One...

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Earlier this year Martin Klubeck, author of Metrics: How to Improve Key Business Results, wrote a post on three ‘dangerous’ mistakes with metrics. His point was that there are...

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