To be a successful Process Improvement consultant, you have to wear many hats – and perhaps the one that most analytical minds struggle with is the ‘design and present’,...
I’ve already looked at ‘How to Create a Focused KPI Report’ [link], and in this short series of posts I’ll be looking at some simple steps to take to...
Mark Hocknell, PuMP Consultant, has worked in the area of performance measurement for about 10 years now. Prior to that, Mark’s 15 years in senior management gave him plenty...
How to end your performance measurement struggles and reach your goals sooner and with less effort. “We have the same struggles with KPIs and measuring performance. Almost every organisation...
When a company is engaged in Performance Measurement, it’s important to look out for the common pitfalls and even try to fix issues before they become real problems. One...
Earlier this year Martin Klubeck, author of Metrics: How to Improve Key Business Results, wrote a post on three ‘dangerous’ mistakes with metrics. His point was that there are...
In Performance Measurement there is always debate around whether your KPIs need to have both quantitative and qualitative measures. Perhaps the first question I should answer is – what’s...
Imagine there is a universe of measures. It’s the all-encompassing collection of anything an organisation happens to measure. Navigating through the universe of measures, to decide how, when, why...
At one time or another, every organisation ‘hits a rut’ in their Improvement Process. Here are my top tips to get back on track with focus and motivation: 1....
Who do you think in would benefit from performance measurement skills in your organisation? If you work in a large organisation, you may think these skills belong just to...