Mark Hocknell, PuMP Consultant, has worked in the area of performance measurement for about 10 years now. Prior to that, Mark’s 15 years in senior management gave him plenty...

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How to end your performance measurement struggles and reach your goals sooner and with less effort. “We have the same struggles with KPIs and measuring performance. Almost every organisation...

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When a company is engaged in Performance Measurement, it’s important to look out for the common pitfalls and even try to fix issues before they become real problems. One...

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Earlier this year Martin Klubeck, author of Metrics: How to Improve Key Business Results, wrote a post on three ‘dangerous’ mistakes with metrics. His point was that there are...

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In Performance Measurement there is always debate around whether your KPIs need to have both quantitative and qualitative measures. Perhaps the first question I should answer is – what’s...

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Imagine there is a universe of measures. It’s the all-encompassing collection of anything an organisation happens to measure. Navigating through the universe of measures, to decide how, when, why...

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At one time or another, every organisation ‘hits a rut’ in their Improvement Process. Here are my top tips to get back on track with focus and motivation: 1....

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Who do you think in would benefit from performance measurement skills in your organisation? If you work in a large organisation, you may think these skills belong just to...

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The problem with measuring performance, is that it’s not always easy to quantify how well you are performing for certain business measures. So how do you measure the unmeasurable?...

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When you work in Performance Measurement, you start to see everything around you as a series of processes waiting to be improved. I recently moved house and went through...

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